Shipping Policy

Thank you for choosing [Aim joy Company Ltd]! We specialize in high-quality solar panels, inverters, batteries, and accessories. Below are the details of our shipping process, delivery times, and policies.

1. Shipping Methods & Carriers

We ship solar products via trusted carriers to ensure safe and timely delivery:

• Standard Ground Shipping (3–7 business days) – Best for smaller solar accessories.
• Freight Shipping (5–14 business days) – For large/heavy items (solar panels, batteries, inverters).
• Expedited Shipping (2–5 business days) – Available for urgent orders (additional fees apply).

Carriers: FedEx Freight, UPS Freight, DHL, or specialized freight services for oversized items.

2. Order Processing Time

• In-Stock Items: Processed within 1–3 business days (excluding weekends/holidays).
• Custom/Bulk Orders: May require 5–10 business days for processing (we will notify you).
• Pre-Order Items: Estimated shipping date will be listed on the product page.

3. Estimated Delivery Times

*International shipments may face customs delays. Buyers are responsible for duties/taxes.

4. Shipping Costs

• Free Shipping: Available for orders over [$X] (domestic only).
• Freight Charges: Large/heavy items (e.g., solar panels) incur freight fees calculated at checkout.
• Expedited Shipping: Available for an additional cost (contact us for quotes).

5. Order Tracking & Notifications

• Once shipped, you’ll receive a tracking number via email.
• For freight shipments, the carrier will schedule delivery in advance (signature may be required).
• If tracking hasn’t updated in 72 hours, email us at [gzhongxin@gmail.com].

6. Special Handling for Solar Products

• Solar Panels & Batteries: Shipped on pallets with protective packaging.
• Liftgate Service: Available for freight deliveries (no forklift required).
• Installation Support: Some products may require professional installation (check product details).

7. Undeliverable or Damaged Shipments

• Incorrect Address: If a package is returned due to an invalid address, reshipping fees apply.
• Damaged Items: Inspect shipments immediately. Report damage within 48 hours with photos to file a claim.
• Lost Packages: We’ll assist in carrier investigations and reship if necessary.

8. International Shipping (Outside [Country])

• Customs & Import Taxes: Buyers are responsible for duties, VAT, and clearance fees.
• Restricted Countries: Some regions may have shipping restrictions due to regulations.
• Shipping Delays: Customs processing can add 5–10 extra business days.

9. Returns & Refunds

See our Refund Policy for details. Note:

• Large Items (e.g., solar panels) may require a return shipping quote.
• Used/Installed products are not eligible for return.

10. Contact Us

For shipping-related questions:
📧 Email: [gzhongxin@gmail.com]
📞 Phone: 09779319977
🌐 Live Chat: Available on our website during business hours.